At prizeph, your privacy is not a checkbox — it's a commitment. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). We believe you deserve to know precisely how your information is handled, in plain language.
These are the core principles that guide how prizeph handles your personal information.
prizeph is an online gaming platform operating at prizeph.app, providing casino games, bingo, slots, and related entertainment services to Filipino players. For the purposes of the Philippine Data Privacy Act of 2012, prizeph acts as the Personal Information Controller (PIC) in respect of the personal data it collects from Players and platform visitors.
prizeph has appointed a Data Protection Officer (DPO) who is responsible for overseeing the platform's compliance with the Data Privacy Act and its Implementing Rules and Regulations. The DPO can be contacted at [email protected] with the subject line "Data Protection Officer."
prizeph operates in compliance with applicable Philippine gaming regulations and the oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). Certain data processing activities are required by PAGCOR regulations and Philippine anti-money laundering law, and these legal obligations take precedence over individual data subject requests where applicable.
prizeph collects the following categories of personal data, depending on how you interact with the platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Registration & KYC |
| Contact Data | Email address, Philippine mobile number, home address | Registration |
| Verification Data | Government ID scans (SSS, UMID, PhilSys, passport, LTO license), selfie photos | KYC verification |
| Financial Data | GCash number, Maya account, bank account details (BPI, BDO, Metrobank, etc.), transaction history | Deposits & withdrawals |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, bonus usage | Platform use |
| Technical Data | IP address, device type, browser, operating system, login timestamps | Automatic collection |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS | Account settings |
prizeph does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect information about your religious beliefs, political opinions, or health status unless you voluntarily provide such information in a support context.
prizeph collects personal data through the following channels:
prizeph uses your personal data for the following purposes:
Under the Philippine Data Privacy Act, prizeph processes your personal data on the following legal bases:
6.1 Service Providers. prizeph shares personal data with carefully selected third-party service providers who assist in operating the platform. These include payment processors (GCash, Maya, partner banks), KYC verification providers, cloud hosting providers, and customer support software vendors. All service providers are bound by data processing agreements that require them to protect your data and use it only for the specific purpose for which it was shared.
6.2 Regulatory Authorities. prizeph is required by Philippine law to share certain data with regulatory and law enforcement authorities, including PAGCOR, the AMLC, the National Privacy Commission, and other competent Philippine government agencies. Such disclosures are made only to the extent required by applicable law.
6.3 Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of prizeph's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the acquiring entity before your data is transferred.
6.4 What We Do Not Do. prizeph does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. We do not share your gaming history or financial data with advertisers.
prizeph retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law:
| Data Category | Retention Period | Legal Basis |
|---|---|---|
| Account & Identity Data | 5 years after account closure | PAGCOR regulations, AMLA |
| KYC Verification Documents | 5 years after account closure | AMLA, PAGCOR KYC rules |
| Financial Transaction Records | 5 years after transaction date | AMLA, BIR requirements |
| Gaming History | 3 years after account closure | PAGCOR regulations |
| Customer Support Records | 2 years after resolution | Legitimate interests |
| Marketing Preferences | Until opt-out or account closure | Consent |
| Technical / Log Data | 12 months | Security & fraud prevention |
After the applicable retention period expires, prizeph will securely delete or anonymize your personal data. Where anonymization is used, the resulting data cannot be re-linked to you and may be retained indefinitely for statistical and analytical purposes.
prizeph uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyze platform usage. The following types of cookies are used:
prizeph does not use third-party advertising cookies or allow external advertisers to place tracking technologies on the platform. You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the platform.
Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by prizeph. To exercise any of these rights, contact our Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request."
You have the right to request a copy of the personal data prizeph holds about you, along with information about how it is being processed. prizeph will respond to access requests within 15 business days.
If any personal data prizeph holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly through your account settings.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that this right is subject to prizeph's legal retention obligations under PAGCOR regulations and the AMLA, which may require us to retain certain data for up to five years after account closure.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though prizeph may be able to demonstrate compelling grounds that override your objection.
You have the right to receive a copy of the personal data you have provided to prizeph in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, prizeph will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, in accordance with NPC Circular 16-03.
If you believe prizeph has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact us first so we can attempt to resolve your concern directly.
prizeph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:
prizeph is strictly an adult gaming platform. In accordance with Philippine gaming law and PAGCOR regulations, the platform is accessible only to individuals who are 21 years of age or older. prizeph does not knowingly collect personal data from individuals under the age of 21.
If prizeph discovers or is notified that it has inadvertently collected personal data from a person under 21 years of age, it will immediately close the associated account, delete all personal data collected from that individual, and — where required — report the matter to the relevant Philippine authorities.
If you are a parent or guardian and believe that your child has registered an account on prizeph, please contact us immediately at [email protected] so we can take prompt action.
prizeph's primary data processing infrastructure is located within the Philippines. In certain circumstances, personal data may be processed by service providers whose servers are located outside the Philippines — for example, cloud infrastructure providers or international KYC verification services.
Where personal data is transferred outside the Philippines, prizeph ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by the Philippine Data Privacy Act. These safeguards include contractual clauses approved by the National Privacy Commission and, where applicable, transfers to jurisdictions that the NPC has recognized as providing adequate data protection.
By using the prizeph platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of prizeph's services, subject to the safeguards described above.
prizeph reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made, prizeph will notify registered Players via email or an in-platform notification at least seven (7) days before the changes take effect.
The effective date at the top of this Privacy Policy indicates when it was last updated. We encourage you to review this policy periodically. Your continued use of the prizeph platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
The most current version of this Privacy Policy is always available at prizeph.app/privacy-policy. Previous versions are available upon request by contacting our Data Protection Officer.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by prizeph, please contact our Data Protection Officer:
If you are not satisfied with prizeph's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). The NPC is the independent regulatory body responsible for enforcing the Data Privacy Act and can be reached through their official government channels.
Now that you know exactly how prizeph handles your data, you can play with full confidence. Join hundreds of thousands of Filipino players who trust prizeph for a safe, fair, and transparent gaming experience. Must be 21 or older to register.
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